Many Internet Service Providers (ISP) such as AOL, Yahoo and MSN Hotmail have SPAM filters to give you greater control over what e-mails reach your inbox to help you avoid unwanted junk e-mail. Unfortunately, these filters can block e-mails you wish to receive from Coldplay unless you add info@coldplay.com to your e-mail address book and/or update your e-mail program's white list or filters.

Below are instructions for the most common ISP or e-mail programs. (Different versions may have slight variations to the steps.)

• AOL Subscribers
• Juno/Netzero Subscribers
• Earthlink Webmail Subscribers
• Hotmail Subscribers
• Yahoo Subscribers
• G-mail Subscribers
• Microsoft Outlook Users

AOL Subscribers:

1. From your mailbox screen click on the drop down arrow to the right of the 'Mail Options' and then click on 'Address Book'.
2. Click the 'Add' button ('Add Contact' for version 8.0).
3. Type in or cut and paste info@coldplay.com into the 'Screen Name' block and then click 'Save'.

Juno/Netzero Subscribers:

1. From your mailbox screen click on the 'Address Book' tab.
2. Next to the 'Lists' tab click the 'Add new contact' link.
3. Type in or cut and paste info@coldplay.com into the 'E-mail Address' block, and then click the 'Save' button.

Earthlink Webmail Subscribers:

1. From your mailbox screen click on the 'Address Book'.
2. Click the 'Add' button.
3. Type in or cut and paste info@coldplay.com into the 'E-mail' block and then click the 'Save' button.

Hotmail Subscribers:

1. Select the 'Options' links in the upper right of the screen.
2. Click on 'Contacts' link on the left part of the screen.
3. Click on 'Safe List'.
4. Type in or cut and paste info@coldplay.com into the box and then click 'Add'.

Yahoo Subscribers:

1. From your mailbox screen click on the drop down arrow to the right of the 'Addresses' and then click on 'Add Contact'.
2. Type in or cut and paste info@coldplay.com into the 'E-mail' box and then click 'Save'.

G-mail Subscribers:

• From your mailbox, select 'Filters” tab.
• Select 'Create a Filter'.
• Type in or cut and paste info@coldplay.com in the 'From' field.
• Set 'Choose Action' to be 'Star it'.

Microsoft Outlook (most versions):

1. From your 'Inbox', select 'File' – 'New' and then 'Contact'.
2. Create a contact in your address book for info@coldplay.com (Copy email address into the 'E-mail' field and click 'Save and Close' button.).
3. From your Inbox select 'Tools' then select 'Organize'.
4. In 'Ways to Organize Inbox', select 'Using Folders'.
5. Create a rule to move new messages info@coldplay.com to 'Inbox' and then click the 'Create' button.
6. Click the 'X' in the upper right section when done to close the dialogue box and return to Outlook.